No ticket queue, no bot, no "please hold" for twenty minutes. When you contact Faversham, you reach a named human who can actually fix it.
Call your named account manager direct, or our main line. Answered in seconds, by a person, during working hours.
We'll come back fast. Most emails answered same day.
Message us and get a real answer, not a chatbot loop.
Every client gets a named contact. If you're already with us, you already have their direct line. Use it any time — no queue, no re-explaining who you are.
Same day on our standard pay runs, once your timesheet and the funds are in. If you're ever unsure where your payment is, call us and we'll tell you exactly.
Call or email and we'll walk you through every line. Every deduction on a Faversham payslip is explained, and if it isn't clear, that's on us to fix.
Through your portal, or however your agency has it set up. If you're stuck, we'll show you in two minutes.
Tell us who you're with now and we'll handle the migration. It takes days, not quarters, with no gap in your pay.
Send us the details from HMRC and we'll apply it correctly on your next pay run. If you're not sure what it means, we'll explain it.
Your named account manager, right away. Call us and we'll sort it the same day. Pay problems don't wait, and neither do we.
If you place contractors with us, you have a named contact for your whole book. Payroll queries, reporting, onboarding new contractors, whatever you need. One person, one number, answered fast.
Payroll problems don't wait for business hours to be stressful. Reach out however suits you and a real person will pick it up fast.